Durham-based Customer Care Coordinator Opening | Hiring

Role Based in Durham

At a Glance

• Position: Customer Care Coordinator (Flexible/Contract, Durham)
• Hiring Organization: Walmart Health & Wellness
• Location: Durham, NC
• This Durham-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Walmart Health & Wellness team in Durham, NC is growing.
• Benefit from working in Durham, a key hub for the Healthcare Customer Service industry.

Salary and Benefits

• Compensation: $31-$42/Hour (approx. $77.8k/Year)
• Benefits: A competitive compensation package is offered.
• Flexible contract/gig opportunity in Durham.

Responsibilities

• Core objectives involve your professional skills in Healthcare Customer Service.

About Walmart Health & Wellness

Walmart Health is dedicated to bringing high-quality, accessible, and affordable medical care directly to the communities that need it most. Our central Customer Care network acts as the compassionate, reassuring voice for patients seeking guidance on prescriptions, clinic appointments, and optical services. We cultivate a profoundly secure, empathy-driven workplace where our coordinators serve as the foundational support for our patients' well-being.

Position Overview & Responsibilities

We are seeking highly meticulous, trustworthy professionals for the role of Health & Wellness Customer Care Coordinator. In this specialized contact center position, you will operate within a highly regulated environment, providing essential administrative and emotional support to our healthcare customers.

• Compassionate Intake: Warmly answer inbound calls from patients, assisting them with scheduling clinic appointments, verifying operating hours, and explaining basic service pricing with immense patience.
• HIPAA Compliance: Maintain absolute, uncompromising adherence to all privacy regulations. You will handle patient demographic information with the highest degree of ethical discretion and digital security.
• Prescription Logistics: Interface with local Walmart pharmacies to track the status of mail-order prescriptions or resolve minor billing inquiries, ensuring patients receive their medications without stressful delays.
• Empathetic De-escalation: Healthcare can be stressful. You must utilize profound emotional intelligence to calm anxious patients, providing them with clear, reassuring, and accurate information.

Qualifications and Total Rewards

Candidates must be at least 18 years of age with a high school diploma. Previous experience in a medical office, pharmacy, or healthcare call center is heavily preferred. You must possess a calm, professional demeanor and the ability to pass an extensive, rigorous background investigation. Walmart provides a stable, highly respectful environment, exceptional hourly pay, comprehensive medical coverage, and specialized healthcare administration training.